Almabet Privacy Policy

1. Introduction — Our Commitment to Privacy

At Almabet, we take your privacy very seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep your data secure. We understand that when you use an online gaming platform, you share your personal and financial information with us, so protecting that information is our highest priority.

Almabet is a licensed online gaming operator and we comply with international data protection laws such as GDPR (General Data Protection Regulation) and other relevant privacy standards. We collect only the information necessary to provide our services and never sell or unnecessarily share it with third parties.

2. What Information We Collect

We collect various types of information when you open an account at Almabet and during your use of the service. This information is necessary to verify your identity, process transactions, and fulfill legal obligations.

2.1 Personal Identification Information

During registration, we collect the following information:

• Full name (as per government documents)
• Date of birth (for age verification)
• Gender
• Nationality
• Current Address
• Email Address
• Mobile number

2.2 Financial Information

For payment processing, we collect:

• Payment method details (bKash/Nagad/Rocket number, bank account)
• Transaction records (deposits & withdrawals)
• Payment processing information (transaction ID, timestamp)

Important: Almabet never stores your credit card CVV, bank password, or PIN. Payment processing is fully encrypted and handled in PCI-DSS compliant systems.

2.3 Verification Documents (KYC)

To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may request:

• National ID card or passport copy
• Proof of Address (utility bill, bank statement)
• Payment method verification (bank statement or mobile banking screenshot)

2.4 Usage & Technical Information

Some information is automatically collected during your use of Almabet:

• IP Address
• Device information (browser, OS, device model)
• Login times & activity
• Game History & Betting Patterns
• Cookies & Tracking Data

3. How Your Information Is Used

Almabet uses your information only for specific and legitimate purposes. We never sell your information to advertisers or third parties.

3.1 Primary Use

• Account Management: Creating, maintaining, and managing your account
• Transaction Processing: Processing deposits, withdrawals, and other financial transactions
• Identity Verification: Verifying your age and identity (legal requirement)
• Game Provision: Providing betting, casino, and other gaming services
• Customer Support: Resolving your questions and issues

3.2 Security & Fraud Prevention

We use your information to detect and prevent suspicious activity — including identifying multiple accounts, preventing Money Laundering, and blocking unauthorized access. Our advanced AI-based fraud detection system works to keep you and all other players safe.

3.3 Promotions & Communications

If you consent, we may send you emails or SMS about bonus offers, promotions, and updates. You can stop these communications at any time from your account settings or by clicking the "Unsubscribe" link at the bottom of each email.

3.4 Legal Obligations

We may use your information to fulfill legal requirements, such as:

• Complying with AML (Anti-Money Laundering) regulations
• KYC (Know Your Customer) Verification
• Tax Reporting (where applicable)
• Complying with court or regulatory orders

4. Data Storage & Retention

Your personal information is stored on secure servers located in advanced data centers in Europe and Asia. These servers have 24/7 security monitoring, firewalls, and physical security.

4.1 Data Retention Period

We retain your information for as long as necessary or as required by law. Typically:

• All information retained while account is active
• Financial records are retained for 7 years after account closure (legal requirement)
• KYC documents are retained for 5 years in accordance with AML regulations
• Marketing data is deleted immediately upon unsubscribe

4.2 Data Deletion

After legal obligations expire, we permanently delete your information. If you wish to delete your account, email [email protected]. We will delete your information after verifying your identity (following legal retention periods).

5. Security Measures

Almabet uses multiple layers of security measures to ensure the safety of your information.

5.1 Encryption

We use 256-bit SSL (Secure Socket Layer) encryption, which encrypts all data between your browser and our servers. This is the same technology used by banks and e-commerce sites. You can see the lock icon in our URL, which ensures a secure connection.

5.2 Firewall & Intrusion Detection

Our servers have advanced firewalls and IDS (Intrusion Detection System) that detect and block hacking attempts and unauthorized access in real time. We conduct regular security audits and penetration testing.

5.3 Access Control

Only authorized employees can access your information, and only for necessary tasks. All employees are bound by strict confidentiality agreements and receive regular data protection training.

5.4 Two-Factor Authentication (2FA)

We strongly recommend enabling 2FA. It adds an extra layer of security to your account — in addition to your password, you'll need a one-time OTP sent to your mobile to log in.

6. Cookies & Tracking Technology

Almabet uses cookies and similar tracking technologies to improve your browsing experience and analyze site performance.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They remember your preferences and save your login status.

6.2 Types of Cookies We Use

• Necessary Cookies: Essential for the website to function (login, session)
• Performance Cookies: Tracks site usage and performance
• Functional Cookies: Remembers your preferences (language, theme)
• Marketing Cookies: Used to show relevant promotions (only after consent)

6.3 Managing Cookies

You can block or delete cookies from your browser settings. However, this may prevent some site features from working properly. You can opt out of non-essential cookies from our Cookie Preference Center.

7. Your Data Rights

Under GDPR and other data protection laws, you have several rights.

7.1 Right to Access

You can request a copy of your personal information at any time. You can download all your data from the "Data Export" option in the "My Account" section.

7.2 Right to Rectification

If your information is incorrect or outdated, you can update it from Profile Settings. Some information (such as name, date of birth) may require KYC documents to change.

7.3 Right to Deletion

You may request to delete your account and information. However, due to legal obligations (AML, tax records), some information may need to be retained for a specified period.

7.4 Data Portability

You can receive your data in a structured, commonly used format (such as CSV or JSON) that can be transferred to another service.

7.5 Marketing Opt-Out

You can unsubscribe from marketing emails and SMS at any time. However, you will still receive important account notifications (transaction confirmations, security alerts).

8. Contact & Complaints

If you have any questions about this privacy policy or your data, contact us:

• Email: [email protected] or [email protected]
• Live Chat: Available 24/7 on the website
• Email: Almabet Gaming Limited, Data Protection Officer, Curacao

If you believe we are not handling your data properly, you can file a complaint with your country's data protection authority. For European citizens, this would be your country's GDPR supervisory authority.